Last updated: August 16, 2026
This Refund Policy applies to Easy Anatomy subscriptions purchased from EASY ANATOMY – FZCO (“we”, “our”, “us”). How refunds work depends on where you purchased your subscription: on our website, in the iOS app (App Store), or in the Android app (Google Play).
1. Purchases made on our website
Payments on our website are processed by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders: your invoice and your card statement will show Paddle, and Paddle handles payment processing and refunds on our behalf.
14-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact us at support@easyanatomyapp.com within 14 days of the purchase (or of any renewal charge) and we will refund your payment in full — no questions asked. You can also contact Paddle directly at paddle.net. Refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.
Cancelling auto-renewal. Your subscription renews automatically until cancelled. You can cancel at any time on your profile page on this website or by emailing support@easyanatomyapp.com. After cancellation you keep access until the end of the paid period.
2. Purchases made in the iOS app (App Store)
Subscriptions bought inside our iOS app are billed by Apple. Apple processes these payments and handles all refunds under its own policy — we are unable to issue App Store refunds ourselves.
To request a refund from Apple: go to reportaproblem.apple.com, sign in with your Apple Account, choose “Request a refund”, select your Easy Anatomy purchase and submit the request. Official Apple instructions: https://support.apple.com/118223
You can cancel the subscription on your device in Settings → your name → Subscriptions.
3. Purchases made in the Android app (Google Play)
Subscriptions bought inside our Android app are billed by Google Play. Google processes these payments and handles refunds under the Google Play refund policy: https://support.google.com/googleplay/answer/2479637
To request a refund, use your order history at play.google.com, or email us at support@easyanatomyapp.com and we will help with your request. You can cancel the subscription in the Google Play app → Payments & subscriptions → Subscriptions.
4. Questions
If you have any questions about this policy, contact us at support@easyanatomyapp.com.
EASY ANATOMY – FZCO
DSO-IFZA, Building A1, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
TRN: 104306481300003